DesignKnowledge Assistant Design
Design of an assistant that answers from your approved sources only: source selection, answer boundaries, escalation rules, refusal behaviour and the review process for published answers.
Who it is forCustomer-service and internal support teams answering repeated questions from known material.
- Approved-source register
- Answer scope and refusal rules
- Escalation and handover design
- +2 more on the detail page
- Design stage only — the assistant is not built under this item
- Answers are limited to sources you approve








