Terms and Conditions

1. Who you are contracting with

These Terms are entered into with CLICkED IN FZE LLC, Business Center Publishing City Free Zone, Sharjah, United Arab Emirates, trading as Axiomora ("Axiomora", "we", "us"). Enquiries relating to these Terms can be sent to management@axiomora.online.

2. Purpose of this website

This website describes our services, delivery approach and indicative fees, and allows you to request a consultation or, where a service is offered for online purchase, to pay for it. Descriptions on this website are informational. They do not form a contract for a specific engagement until a scope of work is agreed in writing.

3. Eligibility

Our services are offered to organisations and to individuals acting in a business capacity. By purchasing or requesting services you confirm that you are at least 18 years old and that you have authority to enter into these Terms on behalf of the organisation you represent.

4. What we provide

Axiomora is a specialist AI workflow implementation and operational improvement business. Depending on the agreed scope, an engagement may include workflow consultation, process and decision mapping, AI-assisted workflow design, configuration and implementation, testing and validation, human-review design, team training, documentation and handover, and managed workflow support.

Axiomora is not a law firm, financial adviser, medical provider, employment decision-maker or government authority, and does not provide legal, financial, medical or regulatory advice. Axiomora does not act as an autonomous decision-maker for your organisation.

5. Consultation and discovery

A consultation is a working session about a specific process. Discovery is a structured review of that process and its controls. Neither creates an obligation on you to proceed with implementation, and neither obliges us to recommend automation for a process we consider unsuitable.

6. Quotations and scopes of work

Implementation and managed services are governed by a written proposal or statement of work describing scope, deliverables, assumptions, exclusions, your responsibilities, the delivery schedule, fees, the payment schedule, review stages and acceptance criteria. Quotations remain open for the period stated in them.

7. Formation of the agreement

A contract is formed when you accept a written scope of work, or when we confirm a purchase you make through this website. Where both exist, the signed scope of work prevails over the website description for that engagement.

8. Fees, taxes and payment

Fees are stated in United Arab Emirates dirhams (AED). VAT is added at the prevailing UAE rate where it applies to the engagement, and is shown before payment is taken. Prices shown on this website are indicative for services that are not offered for immediate online purchase; the applicable fee for those services is the one stated in the written scope.

Consultations and other online purchases are payable in full at the time of booking. Implementation engagements are payable according to the schedule in the scope of work, which typically includes a deposit and milestone payments. Invoices are payable by the date stated on them. We may suspend work on overdue accounts after giving written notice.

9. Your responsibilities

• Providing accurate information about the process being reviewed or implemented.
• Making the relevant people available for discovery, review and acceptance.
• Granting the system access described in the scope, through your own approval procedures.
• Deciding which outputs require human approval before they are used or sent.
• Ensuring you are permitted to share any information or documents you provide to us.
• Responding to requests for feedback and approval within the timeframes set out in the scope.

10. Delivery and fulfilment

Services are delivered remotely or at an agreed UAE location. Deliverables are supplied electronically unless otherwise agreed. Our Service Fulfilment Policy describes how an engagement starts, how work is delivered and how completion is confirmed.

Delivery dates in the written scope are the contractual dates. Any timeline shown elsewhere is indicative. Delivery dates may be adjusted where required information, approvals or system access are not provided on time, or where a third-party platform we depend on is unavailable or changes.

11. Review and acceptance

Deliverables are submitted for your review. The scope of work states how many review rounds are included and the period within which you must confirm acceptance or raise defects. Where no response is received within that period, the deliverable is treated as accepted.

12. Change requests

Work outside the confirmed scope is quoted separately and requires written approval from both parties before it begins. Approved changes may affect fees and the delivery schedule.

13. Third-party platforms

Some services rely on third-party platforms, models and APIs. Their availability, functionality, pricing and terms are outside our control and may change. Where a platform requires its own subscription or usage fees, those are your responsibility unless the scope states otherwise. We claim no partnership with, or endorsement by, any third-party provider unless expressly stated.

14. AI-assisted outputs

Workflows we design use AI-assisted processing. AI-assisted outputs can be incomplete, inconsistent or incorrect, including where a system reports a high confidence value. Confidence values and exception rules are workflow controls that determine routing; they are not proof of correctness and are not a guarantee of accuracy.

We do not warrant that AI-assisted output is accurate, complete or fit for a particular purpose. Outputs must not be relied on for decisions with legal, financial, medical, safety or employment consequences without review and approval by a person authorised by you.

15. Human review

Workflows are designed with review checkpoints agreed with you. You are responsible for staffing those checkpoints, for maintaining appropriate human oversight of the workflow in operation, and for the decisions your reviewers make.

16. Acceptable use

Your use of this website, our services and any deliverable is subject to our Acceptable Use Policy. You must not use our services to break the law, infringe the rights of others, impersonate or mislead people, or circumvent security controls.

17. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform the engagement, except where disclosure is required by law or by a competent authority. This obligation continues after the engagement ends.

18. Intellectual property

Website content and our pre-existing tools, methods, templates and frameworks remain our property. Material you provide to us remains yours, and you grant us the right to use it to perform the engagement. Custom deliverables produced under a signed scope of work transfer to you on payment in full, excluding our pre-existing materials, which are licensed to you on a non-exclusive basis for use with the delivered workflow.

19. Data protection and security

Our handling of personal information is described in the Privacy Policy, and our project data-handling approach is described on the Data Handling and Security page. The systems, service providers, access controls and retention arrangements applicable to an engagement are confirmed during scoping and documented where required. You are responsible for security within your own systems, for who you grant access to, and for ensuring that information you send us is appropriate to share.

20. Suspension

We may suspend services where an account is materially overdue, where the Acceptable Use Policy is breached, or where continuing would expose either party to legal or security risk. We will give written notice unless doing so is unlawful or unsafe.

21. Cancellation and refunds

Cancellation rights and refund eligibility are set out in the Refund and Cancellation Policy.

22. Limitation of liability

Services are provided with reasonable skill and care. To the maximum extent permitted by applicable law, we exclude all other warranties, whether express or implied. We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings, or loss or corruption of data caused by systems outside our control.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by you for that engagement. Nothing in these Terms limits liability that cannot be limited by applicable law.

23. Indemnity

You will indemnify us against claims arising from your use of deliverables in breach of these Terms, from material you provided that you were not entitled to share, or from decisions taken on AI-assisted output without the review your workflow requires.

24. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including outages of third-party platforms, communications failures, governmental action or natural events.

25. Termination

Either party may terminate an engagement for material breach that is not remedied within 14 days of written notice. On termination you remain liable for work performed and for committed third-party costs up to the termination date, and each party will return or delete the other's confidential information on request, subject to legal retention obligations.

26. Notices

Notices to us should be sent to management@axiomora.online. Notices to you are sent to the email address on your engagement record.

27. Governing law and disputes

These Terms are governed by the laws applicable in the United Arab Emirates, as applied in the Emirate of Sharjah. The parties will first attempt to resolve any dispute in good faith. Failing resolution, disputes are subject to the exclusive jurisdiction of the competent courts of the Emirate of Sharjah, unless a different forum is agreed in writing.

28. Changes to these Terms

We may update these Terms to reflect changes in our services or legal requirements. The version in force at the time you accept a scope of work governs that engagement. The effective date at the top of this page shows when the current version took effect.

29. Contact

CLICkED IN FZE LLC
Business Center Publishing City Free Zone, Sharjah, United Arab Emirates
management@axiomora.online
Telephone 052 483 2257