Each pattern below sets out the problem it solves, the workflow we build and where a person stays in control. Client names and figures are published only with written approval.
These are the workflow designs Axiomora implements. Client identities, metrics and commercial outcomes are kept confidential unless a client approves publication in writing.
A support inbox receives the same product and policy questions repeatedly, and answers vary between agents.
An assistant answers only from an approved knowledge set. Anything outside it, or flagged as sensitive, is routed to a person.
Agents approve draft replies for any account-specific or contractual question before they are sent.
Invoices and forms arrive in different formats and are re-keyed by hand into a finance system.
Fields are extracted into a fixed structure. Items below the agreed confidence threshold, or missing a required field, go to a review queue.
A finance reviewer confirms extracted values before anything is posted downstream.
Website enquiries sit unassigned, and follow-up depends on who happens to see them.
Enquiries are classified, enriched with the information already supplied, and routed to the right owner with a summary.
No outbound message is sent automatically; the owner reviews the summary and decides the response.
The most useful starting point is a process that costs your team time every week. We will tell you honestly whether AI assistance is appropriate for it.
