Refund and Cancellation Policy

1. How to cancel or request a refund

Send a written request to management@axiomora.online including your order or engagement reference, the service concerned, the date of payment and the reason for the request. We acknowledge requests in writing and confirm the outcome in writing.

2. Consultations

• Cancel or reschedule at least 48 hours before the session for a full refund or a new date.
• Cancellations inside 48 hours may be treated as non-refundable because the time is reserved.
• Missed sessions without notice are non-refundable.
• If we cannot deliver a session, you may choose a new date or a full refund.

3. Discovery and workshop work

• You may cancel in writing before discovery begins for a full refund of amounts paid.
• Once discovery has begun, amounts covering work already performed are non-refundable.
• Any unused balance is reviewed against the written scope and refunded where it relates to work not started.

4. Fixed-scope packages

• Cancellation before configuration begins: refund of amounts paid, less any discovery work performed.
• Cancellation during implementation: work completed to the cancellation date is chargeable and non-refundable.
• Deposits reserve delivery capacity and are non-refundable once the scope has been accepted and work has started.

5. Custom implementation

Custom engagements follow the cancellation and payment terms in the signed scope of work. Where those terms differ from this page, the signed scope applies to that engagement.

6. Work already performed

We charge for time, analysis and configuration already carried out. Where a cancellation occurs mid-stage, we provide a written summary of the work completed and the amount retained, and refund the remainder where one is due.

7. Third-party charges

Platform subscriptions, model usage fees, licences and other third-party costs that we have already committed or incurred on your written approval are not refundable, because we cannot recover them.

8. Training bookings

• Reschedule or cancel at least 5 working days before the session for a full refund.
• Inside that window, preparation and reserved delivery time may be charged.
• You may substitute participants at no cost before the session begins.
• Committed venue, travel or materials costs are deducted where already incurred.

9. Managed support subscriptions

• Cancel at any time before the next billing date to prevent renewal.
• The current paid period is not refunded, and service continues to the end of that period.
• Notice periods stated in a signed agreement take precedence.

10. Cancellation by Axiomora

If we cancel an engagement for a reason that is not your breach of the Terms, we refund amounts paid for work not yet performed. If we suspend or terminate for breach of the Terms or the Acceptable Use Policy, amounts covering work performed and committed costs remain payable.

11. Duplicate or incorrect charges

Contact us with the payment reference and we will investigate. Where a duplicate or incorrect charge is confirmed, we refund it in full to the original payment method.

12. How refunds are paid

Approved refunds are returned to the original payment method in AED. Once a refund is approved, Axiomora will submit it to the original payment method within 5 business days. Banks and card issuers may require additional time to show the credit.

13. Contact

management@axiomora.online · Telephone 052 483 2257 · CLICkED IN FZE LLC, Business Center Publishing City Free Zone, Sharjah, United Arab Emirates