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Human Review

AI-assisted, not unattended.

Every workflow we build has defined points where a person decides. This page explains the controls we use and what they do not guarantee.

Approved sources only

An assistant answers from the material you approve for it. Where a question falls outside that material, the designed behaviour is to say so and hand over, not to improvise.

Confidence thresholds

Where the underlying tooling produces a confidence score, we agree a threshold with you. Below it, the item is routed to a person instead of being actioned automatically.

Human approval points

You decide which outputs a person must approve before they leave the organisation or change a record. Those points are written into the design and tested during acceptance.

Exception routing

Cases the workflow is not designed to handle — unusual documents, sensitive requests, missing data — are sent to a named queue rather than forced through.

Role-based access

Access to review queues and configuration follows the roles you define. Reviewer responsibilities are covered at handover and in training.

Record of activity

Workflows are configured to record what was processed and what a reviewer decided, to the extent the platforms in scope support it. What is recorded is confirmed in the scope.

Illustrative Trace

What a reviewed item looks like.

The sequence below is an illustration of a designed workflow, not a recording of a client system.

  1. 01
    Intake
    An enquiry or document enters the workflow.
  2. 02
    Interpretation
    It is classified against the approved material and rules.
  3. 03
    Scoring
    Where available, a confidence score is compared with the agreed threshold.
  4. 04
    Routing
    Above threshold and in scope: proceed. Otherwise: review queue.
  5. 05
    Human decision
    A named reviewer approves, edits or rejects.
  6. 06
    Record
    The outcome and the reviewer decision are recorded.

What these controls do not do

  • They do not make AI output accurate. Output can be wrong even when confidence is high, which is why review points exist.
  • They do not remove your accountability for decisions taken on the basis of an output.
  • They do not constitute legal, financial, medical or regulatory advice, and workflows should not be used as if they did.
  • They do not replace your own obligations under UAE law or the terms of the platforms you use.
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