AXI-OP08 · Support
Optimisation Support Retainer
Monitoring of an implemented workflow, exception review support, in-scope configuration adjustments and scheduled quality sampling.
Who this is for
Clients running an implemented workflow who want continuing oversight and adjustment.
Deliverables
- Periodic review notes
- Record of configuration changes
- Quality sampling summary
- Scheduled review meeting
Boundaries
- Support hours are stated in the written agreement — this is not round-the-clock cover
- New workflows and major redesign are quoted separately
- Requires continued access to operate the workflow
Included
- Monitoring
- Exception review support
- In-scope adjustments
- Change-request handling
Not included
- New workflow builds
- Third-party platform fees
- Out-of-hours cover unless agreed in writing
Human oversight
Every workflow we design answers from sources your team approves, routes anything outside those sources to a person, and keeps a review checkpoint before output is used. Nothing is designed to make a decision on its own.
How human review works