AXI-AS03 · Design
Knowledge Assistant Design
Design of an assistant that answers from your approved sources only: source selection, answer boundaries, escalation rules, refusal behaviour and the review process for published answers.
Who this is for
Customer-service and internal support teams answering repeated questions from known material.
Deliverables
- Approved-source register
- Answer scope and refusal rules
- Escalation and handover design
- Review and publishing process
- Design document for build
Boundaries
- Design stage only — the assistant is not built under this item
- Answers are limited to sources you approve
- No autonomous decisions are designed; escalation to a person is always available
Included
- Working sessions
- Source review
- Design document
- One review round
Not included
- Build and configuration
- Model or platform fees
- Content writing for missing sources
Human oversight
Every workflow we design answers from sources your team approves, routes anything outside those sources to a person, and keeps a review checkpoint before output is used. Nothing is designed to make a decision on its own.
How human review works